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FAQ

  • Make a purchase on JOUR-NE.fr
    If you are looking for a particular item, you can use the “Looking for something?” bar at the top center of the home page.
    When you are ready to buy an item, select your size and color and then click “Buy”.
    Verify that items have been added to your bag by viewing the window that temporarily appears at the top right of the page.
    Click on “Checkout” to complete your order.
  • Create an account on JOUR-NE.fr
    Sign up for free and your JOUR/NÉ account will allow you to do the following:
    - Follow the shipping of your order and view past purchases.
    - Add out of stock items to your wishlist and receive a notification when they are available.
    - Manage your account data, delivery addresses and email correspondences.
    To create an account, simply follow the steps below:
    - Click on the “Account” icon on the top right of the page and then on “Register quickly.”
    - Enter your email address, first name and last name, and choose a password. Make sure to enter your password a second time to confirm.
    - Choose your country and click “Submit” to finish the process.
  • Shipment
    Your order will be shipped one business day after you have placed your order. If we encounter difficulties regarding the availability of an item, we will inform you of the problem as soon as possible..
    Items purchased for pre-order will be shipped later, once they are available at JOUR/NÉ.
  • Secure payment
    You can pay using Visa, Mastercard or American Express.
    We also accept purchases made using Paypal.To help ensure safety and ease while shopping, colette.fr uses Secure Socket Layer (SSL). This allows you to encrypt and protect the data you send us on the Internet. When SSL is enabled, a padlock will appear at the top of your browser. You can click on the padlock to learn about the registration of the SSL digital certificate.
    You will also notice when you look at the address bar (URL) at the top of your browser that the address being with “https:” instead of the normal “http.” This means that you are in secure mode.
  • Delivery
    Your order will be prepared 24 hours after online validation of your purchase.
    We make deliveries in 170 countries
  • Shipping method
    24h - 48hYour expense
    Shipping methodCountry of deliverycostDelivery TimeCost of return
    Colisimo France Métropolitaine, Corse

    free

    2 - 3 days  free
    UPS France Métropolitaine, Corse, Monaco 13€
    UPS Royaume-Uni 14€ 2 - 5 days Your expense
    UPS Allemagne, Autriche, Danemark, Espagne, Finlande, Irlande, Italie, Pays-Bas, Portugal 13€ 2 - 5 days Your expense
    UPS Rest of the world 24€ 3 - 5 days Your expense
  • Taxes and customs duties
    Purchases made on JOUR-NE.fr for all orders shipped outside of the European Union do not include VAT. Customs charges for duties are to be paid to the carrier by the person the package is delivered to upon the delivery of the parcel.
    We work to minimize the possible procedural delay by customs on all orders placed abroad by providing all necessary information to the customs authorities.
  • Returns and echanges
    All items can be returned. Returned products must be intact, in perfect condition for resale, and in their original packaging.
    The item returned should not have been worn or used, not should it have any damage.
    It should be perfectly clean, just as it was when purchased.
    Any product that is damaged, incomplete, or whose original packaging is damaged will not be refunded or exchanged.
    If colette.fr made a mistake with your order, return costs will be paid for.
    In this case, contact our Customer Service team to notify us and we will explain the procedure.
    If you would like to return an item purchased on colette.fr, please contact our Customer Service team within 14 days of receiving your order.
    You may return items to the following address:
    JOUR/NÉ
    87 Rue Gabriel Peri
    92120 Montrouge
    France
    Upon request, we can provide a return service to send your package to colette. The return costs are your responsibility, and will be deducted from the amount
    refunded to you after receiving the package. For any returns, please email us at: shop@jour-ne.fr
  • Reimbursement
    Once we have accepted the return, you will receive the refund by the same payment method used for the purchase.
    If you want to keep the refund for a future purchase, a credit will be issued to you at the store.
    Please note that no refunds can be made at the store.
    If the returned item is in perfect condition with tags still on the product, we will accept the return and you will receive a confirmation email that will confirm the refund amount. The refund will then be paid into your account within a few days.
    We remind you that refunds to credit cards depend on the bank you use and can take up to 7 days.